ด่วน!! Lufthansa Services (Thailand) รับสมัคร Remote Business Center Agent ปฏิบัติ ณ อาคาร Q.House อโศก
REMOTE BUSINESS CENTER AGENT
(Remote Business Services for the Airlines of Lufthansa Group)
Responsibilities:
– Customer Service in Irregularity situation, complete all ticketing functions and perform check in activities on remote base for Lufthansa Group
– Notify passengers and agents via email, phone, text message related to ticketing and check-in transactions and offer alternative solutions in case of irregularity situations
– Accomplish reservations, services and sales of Lufthansa Group products and its cooperation partners
– Ensure all services are provided in accordance with Lufthansa Group quality standards including safety and security procedures, company guidelines and regulatory requirements
– Project a professional and congenial appearance for daily interaction with customers and customer service team-members
– Manage administrative tasks including accounting, filing, statistics
– Keep up-to-date with product information and daily news
– Participate in team meetings and other duties as assigned
– Coach co-workers
– Other duties or special assignments as assigned or required (e.g. web check in assistance)
Qualification:
– Male or Female
– Thai Nationality
– University degree
– Up to 29 years of age
– Strong communication skill in English (TOEIC 650)
– Good command of third language (e.g. German, Mandarin) is advantageous
– Relevant experience in ticket sales
– Good perception and adaptability
– Intercultural competence
– Good PC user know-how
– Eye on detail related to cost awareness
– Ability for shift work; early mornings, late nights, weekends and holidays.
We offer attractive company benefits and bonus package, career development and opportunity to work at our Business Service Center, at Q-House Asoke.
Document: Resume / Recent Photographs / Copy of Transcript and Education Certificate / Copy of TOEIC Certificate, taken within 1 year / Copy of Thai ID Card
Please apply via email and attach supporting document to;
Email: [email protected], [email protected]
Please mention in Subject Line in Email as ‘Application for Remote Business Services Agent position – your name’.
