Agoda เปิดรับ Customer Experience Specialist – Flight (Thai Speaking)
เว็บไซต์จองห้องพักชื่อดัง Agoda เปิดรับสมัครพนักงานตำแหน่ง Customer Experience Specialist – Flight (Thai Speaking) รายละเอียดดังนี้
Job Highlights – Excellent in English and Thai – Proficiency in Global Distribution Systems – Willing to work in shift rotations We currently have an exciting opportunity for a Customer Experience Specialist – Flights Thai Speaking role to be based in our Bangkok office. This is a fantastic opportunity to coach and help develop the customer service team supporting our Flights product. If you think you have got what it takes, we will love to hear from you!
สนับสนุน The Next Chapter ง่ายๆ ด้วยการสั่งซื้อสินค้าผ่านช่องทางด้านล่าง
Qualification
- Have an excellent command of spoken and written English and Thai
- Proficiency in Global Distribution Systems such as WorldSpan, Sabre, Amadeus, etc.
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners, and communication skills.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and ability to work in a pressured environment.
- Willing to work in shift rotations including public holidays and weekends
Responsibilities
- You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).
- Professionally handle a high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform office-based administrative duties whenever required.
- Must demonstrate a high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing/ticketing/exchange queries, etc.
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