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CareersAviationTicketing/Reservation

ANA รับสมัคร Junior Reservation & Ticketing Agent

ANA เปิดรับสมัครตำแหน่ง Junior Reservation & Ticketing Agent ประสบการณ์อย่างน้อย 1 ปี งาน Reservation & Ticketing เงินเดือน 25,000-30,000 บาท

All Nippon Airways (GSA) Bangkok Branch Office is looking for a proactive and dynamic Reservation & Ticketing Agent to join our Thailand Contact Center team

Responsibilities

  • Assisting and advising customers (both Passenger and Travel agents)
  • Respond professionally to customer calls and queries. Sell, and upsell ANA products and services.
  • Create new reservations, and make changes to the existing reservations. Provide fare rules to the customer and re-issuance, refund of the tickets.
  • Support queries from ana.com and ana mileage club.
  • Handle customer complaints with the solution.
  • Ensure that Contact Center procedures and the Sales policies including the Reservation system are clearly understood.

Qualifications

  • Prefer minimum of 12 months experience in airline passenger Reservation & Ticketing
  • Strong knowledge of airlines industry
  • Strong communication and client management skills
  • Able to work under pressure and maintain positive outlook when faced with difficult situations.
  • Ability to work independently and in a team.
  • Proficiency in the use of Microsoft Office Systems
  • Positive attitude with learning new systems and concepts

Interested applicants, please send your CV, and resume to [email protected]

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