Lufthansa เปิดรับ Logistics Customer Service & Operations
Lufthansa Services (Thailand) Ltd. เปิดรับสมัครพนักงานตำแหน่ง Logistics Customer Service & Operations (Junior-Senior) ทำงานที่คลองเตย
รายละเอียดดังนี้
Job Highlights
- Joining worldwide international Company
- Monitor and actively steer Shipments
- Bachelor’s Degree in related fields
Qualification
- Bachelor’s Degree in related fields
- For junior positions 2-3 years, for senior/supervisor positions 5-10 years experience in logistics/ air freight forwarding or courier business
- Able to follow, manage, and trouble-shoot intermodal urgent shipments (pick-up, export clearance, air transport, import clearance, delivery)
- Able to work out transport solutions for individual shipping requests
- Willingness to work with forwarding and aviation software, phone, and e-mail in a global 24/7 environment
- Willing to work in three shifts, including weekends and public holidays
- Good command of written and spoken English
- Effective communication skills and a good track for dealing with people at all levels and in all parts of the world
- Experience in providing customer support and solution with a positive service mind
- Knowledge in export and import documentation and/or urgent airfreight is a plus
Job Description
- Monitor and actively steer Shipments
– Execute the operations of assigned shipments, including monitoring, tracking, control and reporting in the relevant IT systems
– Trouble-shoot in case of irregularities, including contacting various airline stations and transport, clearing, and handling partners worldwide.
– Actively trace missing cargo
– Obtain /transmit accurate shipping documents from/to customers and all concerned parties
– Monitor, track and follow up to make sure all shipments complete as planned. - Provide Customer Service and ensure associated Operations
– Provide customer service, work out transport solutions, and quote to the customer
– Ensure order fulfillment, establishing the transport plan, booking and monitoring the shipments
– Provide service recovery and taking measures to recover the shipment
– Close the shipping file and hand over to accounting
Air Traffic Control เวิร์คช็อปออนไลน์ รุ่นที่ 4 เปิดรับสมัครแล้ว!
