Lufthansa รับสมัครตำแหน่ง Service Center Agent ทำงานที่ตึก Q-House อโศก
Service Center Agent – Services for the Airlines of Lufthansa Group
รายละเอียดดังนี้
Responsibilities:
• Customer Service in Irregularity situation, complete all ticketing functions and perform check-in activities on remote base for Lufthansa Group
• Notify passengers and agents via email, phone, text message related to ticketing and check-in transactions and offer alternative solutions in case of irregularity situations
• Accomplish reservations, services, and sales of Lufthansa Group products and its cooperation partners
• Provide expert customer service, including check-in and assistance to premium customers
• Ensure all services are provided in accordance with Lufthansa Group quality standards including safety and security procedures, company guidelines and regulatory requirements
• Project a professional and congenial appearance for daily interaction with customers and customer service team members
• Manage administrative tasks including accounting, filing, statistics
• Keep up-to-date with product information and daily news
• Participate in team meetings and other duties as assigned
• Coach co-workers
• Other duties or special assignments as assigned or required (e.g. web check-in assistance)
Qualification:
• Male or Female
• Thai Nationality
• University degree
• Up to 29 years of age
• Strong communication skill in English (TOEIC 650) Good command of the third language (e.g. German, Mandarin) is advantageous
• Relevant experience in ticket sales
• Good perception and adaptability
• Intercultural competence
• Good PC user know-how
• Eye on detail related to cost awareness
• Ability for shift work; early mornings, late nights, weekends and holidays.
Document Required: Resume / Recent Photographs / Copy of Transcript and Education Certificate / Copy of TOEIC Certificate, taken within 1 year / Copy of Thai ID Card
We offer attractive company benefits and bonus package, career development and opportunity to work at our Business Service Center, at Q-House Asoke, Sukhumvit.
สามารถส่งเอกสารการสมัครได้ ที่อีเมล [email protected]
หรือสมัครทางไปรษณีย์ได้ที่
Lufthansa Services (Thailand) Ltd: Administration Department
999 Moo 1 Room A4-091A, Concourse A, Bangna-Trad KM.15,
Rachathewa, Bangpli, Samutprakarn 10540
ระบุหัวข้อสำหรับส่งเอกสารหรืออีเมลว่า ‘Application for Service Center Agent position – your name’
