Thai Vietjet Air เปิดรับ Ground Operations Officer/Supervisor กรุงเทพและเชียงราย

สายการบิน Thai Vietjet Air เปิดรับสมัครพนักงานตำแหน่ง Ground Operations Officer / Ground Operations Supervisor ที่กรุงเทพและเชียงราย รายละเอียดดังนี้

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GROUND OPERATIONS OFFICER (BKK)

Responsibilities

  • Ensure to submit all relevant investigation report and complaint on time
  • Ensure monitoring GH staff performance
  • Daily monitor OTP to ensure flight departure on time
  • Daily monitor GH staff performance and ensure follow KPI
  • Brief wheelchair vendor on special handling
  • Disseminate new information to GH staffs during briefing
  • Conduct walk about checks to ensure smooth operations
  • Attend and support staff on guest complaint
  • Practice service recovery – Solve and provide correct information to guest
  • Ensure safety & security at all time
  • Ensure staff have teamwork and communicate well
  • Check email and reply in appropriate time frame
  • Passenger handling and crisis management (Flight delays, cancellations)

Qualifications

  • Bachelor degree in any field
  • 2-3 years working experience in the aviation industry
  • Computer skills and proficient in excel, word, outlook, and access.
  • Inquiring mind, Innovative.
  • High comfort level working in a diverse environment.
  • Proficient in oral and written English, Thai. (Toeic score 500 or Mandarin will be advantage)
  • Ability to maintain high confidentiality, tactful and discretion when dealing with people

GROUND OPERATIONS SUPERVISOR (BKK)

Responsibilities

  • Monitor performance of daily shift duty officers to maintenance and develop services at the station
  • Create staff daily roster                                                
  • Ensure to submit all relevant investigation report and complaint on time                                       
  • Ensure monitoring staff performance, On time performance                                                         
  •  Update staff on latest ancillary product and push to sell                                                  
  • Conduct walk around checks to ensure smooth operations at all areas                             
  • Support staff on passenger complaint                                                     
  • Solve and provide correct information to passenger                                                        
  • Conduct training and show good example to the staff                                                      
  • Ensure staff have teamwork and communicate well                                                        
  • Passenger handling and crisis management (Flight delays, cancellations)                       
  • Makes recommendation to improve service levels          
  • Perform task at Counter check-in, Boarding gate, Lost and Found             

Qualifications

  • Bachelor degree or above
  • Male / Female                                                                               
  • Proven knowledge in Ground Operations and or Customer Services                              
  • Experience in airlines business would be advantage
  • Proficient in oral and written English, Thai. (Toeic score 550 or Mandarin will be advantage)

GROUND OPERATIONS OFFICER (CEI)

Responsibilities

  •  Maintenance an develop services at the station.
  • Ensure to submit all relevant investigation report and complaint on time.
  • Ensure flight departure on time.
  • Monitor ancillary revenue at airport and push to sell.
  • Conducted walk-around checks to ensure smooth operations at all areas.
  • Support staff on passenger complaint.
  • Solve and provide correct information to passenger.
  • Passenger handling and crisis management (Flight delays, Cancellations)
  • Monitor ground handling staff performance and ensure follow KPI.
  • Makes recommendation to improve service levels.
  • At outstation will be perform to be Turn Around Coordinator (TRC) include issue LIR.
  • At outstation will be perform to communicate with pilot-in-command via navigational equipment during en-route flight.
  • Communicate with pilot-in-command via navigational equipment during en-route flight.

Qualifications

  • Bachelor degree     
  • Age 23 years above.
  •  Male/Female.
  • Proven knowledge in Ground Operations and or customer and background in airline operations.
  • Welcome fresh graduate.
  • Relevant certifications in ground operations.
  • Chiang Rai local people is advantage.

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