Thai Vietjet เปิดรับ Call Center (Support Team) ขอ TOEIC 550+
งานสายการบิน มาใหม่ สายการบิน Thai Vietjet เปิดรับสมัครพนักงานตำแหน่ง Call Center (Support Team) ขอ TOEIC 550 คะแนนขึ้นไป
Role and Responsibilities
- Reply publication email from passenger within the service level agreement (SLA)
- Solve cases using negotiation skill and guideline from supervisor
- Consult and investigate passengers’ issues with related department
- Response for communicate with passengers via other channels such as phone call and walk in with professionally skill
- Submit the weekly report and monthly report as per assigned
- Follow up with customer and ensure their issues are resolved
- Handle complex & complaint cases as a first touch point and escalate to Supervisor if necessary
Qualifications
- Bachelor’s Degree in any related field (Fresh graduate are welcome)
- Male or Female
- 550 of TOEIG score within 2 years from date of testing
- Local laws and Regulation in airline business
- Negotiation skill in handling challenging customers and good problem-solving skills
- Excellent communicators in written and oral
- Customer orientation & ability to adapt/respond to different types of characters
- Stress tolerance and able to act under stressful circumstances
Interested candidates are invited to apply by submitting your CV and copy of the TOEIC certificate to [email protected] (ระบุว่า สมัครตำแหน่ง Call Center Officer (Support Team))
