Amadeus รับสมัคร Customer Service Representative
บริษัท Amadeus เปิดรับสมัครตำแหน่ง Customer Service Representative
สนับสนุน The Next Chapter ง่ายๆ ด้วยการสั่งซื้อสินค้าผ่านช่องทางด้านล่าง
- Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
- Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
- Works with a moderate level of guidance and direction from the manager.
- Respond to Amadeus customer’s questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
- Acknowledge, investigate, and recover incidents within service levels using knowledge solutions.
- Escalate incidents outside the scope of team competencies to 3rd-level resolver groups within Amadeus or external service providers and follow-up.
- Provide Amadeus customers with updates on the status of critical problems.
- Suggest improvements to the Knowledge Solutions database.
For more information, please visit Amadeus
