Emirates รับสมัคร Supervisor Airport Services ที่ภูเก็ต
สายการบิน Emirates เปิดรับสมัครตำแหน่ง Supervisor Airport Services มีความรู้ด้านระบบจองตั๋ว ค่าโดยสาร ระบบควบคุมเที่ยวบิน และการติดตามสัมภาระ ใช้งาน MS Office ได้ดี สื่อสารภาษาอังกฤษและไทยคล่อง มีทักษะบริการลูกค้า ทำงานที่สนามบินภูเก็ต
สนับสนุน The Next Chapter ง่ายๆ ด้วยการสั่งซื้อสินค้าผ่านช่องทางด้านล่าง
- Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers.
- Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates? requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised.
- Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.
- Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
- Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
- Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
- Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels.
- Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff?s objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.
- Carry out credit card verification and Travel documents checks diligently.
- When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
- A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems.
- Knowledge of Baggage Tracing and claims handling.
- Knowledge of Microsoft Word/ E-Mail/ Excel advantageous.
- Fluent in spoken and written English and local language.
- Advanced skills in Customer Service Delivery.
- Must have the right to live and work in Thailand.
For more information, please visit Emirates
