Airbus Helicopters Thailand เปิดรับ Logistics Field Representative

บริษัท Airbus Helicopters Thailand เปิดรับสมัครตำแหน่ง Logistics Field Representative

Job Highlights
– Logistic Field Representative
– Helicopters Technical skill and aviation
– Logistics flows& Inventories optimized

This position under Airbus Helicopters Thailand, reports to Head of Operations.  

Position Summary

• Ensure permanent onsite logistics support and representation at customer facilities, to ensure safe and effective operations in the most economical conditions to the benefit of the customer. 
• Inputs: platform availability, restoration times, maintenance plan, equipment manuals, overhauls plan. 
• Outputs: component troubleshooting and repairs, Logistics advice to the customer on the warehouse, logistic flow, and part forecast

Main Activities

• Organize a warehouse to store spares under AH standard
• Ensure technical filtering and documentation (EASA form 1, CoC)
• Manage warranty claims, repairs parts, TAT Track AOG orders (Daily basis)
• Manage stock replenishment (order administration, backorders)
• Manage administrative documents required (warranty claims, etc.)
• Manage forecast according to maintenance planning
• Reconcile stock inventory and investigate on Results
• Monitor Logistics KPI (Fill rate, OTR, etc.) and implement corrective actions as appropriate

Duties & Responsibilities

• Ability to provide advice to the customer on the best practices to maintain/operate aircraft in
• the safest and most economical manner, with an understanding of the Company product
• operational performance (Operational reliability, Time out of services).
• Knowledge of customer Operations, Procurement process, and Technical documentation.
• Understand the impact of aircraft operation in terms of operating cost, and aircraft serviceability.
• Monitor all the logistic tasks such as warehouse management, stock replenishment,
• administrative document, and warranty management.
• Ability to understand customer’s expectations by constantly assessing & improving the customer
• relationship by actively listening and clarifying their needs, requirements, and occurring concerns.
• Ability to provide precise information to respond to customer needs and requirements and
• articulate a winning value proposition leading into future business/sales potential in order to
• ensure a successful and sustainable relationship.
• Knowledge of main processes, roles & responsibilities within the customer support & services
• function. Knows Customer Services Organization, policies, and products.
• Ability to apply the relevant internal and external regulations & standards, policies & procedures
• for Ethics and Compliance at Group & Division levels, in order to prevent any legal or financial
• damage to the company. E.g. Conflict of Interest, Gift and Hospitality, Anti-bribery/corruption.
• Ability to adapt and use multiple forms of interaction styles to convince and/or persuade
• people/stakeholders to follow ideas and proposals. Ability to negotiate & influence using reasoned advocacy in order to gain buy-in as well as using facilitation techniques to manage situations of conflict. Ability to use flexible and adaptable working styles to build and develop effective cross-functional teamwork. Ability to work in a multicultural context and to interact with people of different cultural backgrounds in a constructive manner to achieve commonly accepted results.
• Ability to establish sustainable stakeholder networks including identification of relevant organizations and decision makers (Customer, Partner, cross-Div/BU, within BU…), and timely and appropriate involve them. Manage/fulfill expectations to develop a positive and long-term relationship, with regard to cross-interests and maintain the overall benefit of the company.
• Customer’s benefits Aircraft Availability and Optimization Customer Efficiency & ResponsivenessContractual and operational continuous improvement
  – Logistics flows and administrative patterns smoothed
  – Inventories were optimized and operating costs decreased
  – Better parts availability
  – Logistics activities monitored, with recommendations on Active actions & Better communication
  – Stock replenishment followed-up
  – Repair followed-up (TAT, Core Unit, Warranty, etc.)
  – Customer’s forecast optimized

Qualification

• Master’s Degree of any major from a reputable university.
• Have min 2 years of experience in the customer relation field, preferably experience in the aviation industry or maintenance service/support with governmental interactions.
• Have min 2 years of experience in Supply chain or technical field.
• Having adequate insight into technical terms, helicopter’s main components, understanding of related technical issues, and its impact on fleet operations (s/he doesn’t need to be an expert).
• Have strong communication and interpersonal skills. Perform strong negotiation, diplomatic, convincing, and manage to be calm in responding to unpleasant situations and bureaucratic environment
• Being problem-solving minded, and eager to initiate actions to ensure project execution is completed.
• Focus on customer satisfaction, but also consider win-win solutions for customers and the company.
• Perform a broad consideration of the consequences of the proposed actions, including financial aspects and risks for customers and the company.
• A team player, as s/he, should coordinate and collaborate with various
• related parties, internally and externally.
• Written & oral Thai and English fluency.

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