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Cathay Pacific รับสมัคร Cargo Services Supervisor ที่สุวรรณภูมิ

สายการบิน Cathay Pacific เปิดรับสมัครตำแหน่ง Cargo Services Supervisor ประสบการณ์ 3 ปี งาน Cargo Operations และ Customer Service ทำงานที่สนามบินสุวรรณภูมิ หมดเขต 4 มิถุนายน

Responsibilities

Safety and Regulatory Compliance

  • Conform to the required safety and security standards, established regulatory, corporate, departmental policies and procedures and requirements
  • Manage safety issues in the region relating to cargo services, handling of dangerous goods, freighter load control, cargo build up and aircraft loading
  • Assist, execute the E&A procedures and Business Continuity Plan as required

Service Delivery and Excellence

  • Assist to develop, lead on the implementation and monitoring of the Cargo Servicing Plan and operation of handling agents, reporting performance and status both qualitatively and quantitatively
  • Drive operational excellence with contracted vendors by managing key performance indicators and service levels
  • Ensure a safe, efficient, and on-time freighter/passenger aircraft operation
  • Support the execution of cargo service delivery strategies as established by HO
  • Liaise closely with relevant ports and corporate stakeholders to ensure proper communication is maintained and focus areas are aligned
  • Implement operations plans to optimise booking for space and weight utilisation of the aircraft with cargo sales and service agents, the handling agents and key customers
  • Develop local service and standards to streamline cargo procedures to support core and specialised products
  • Liaise with various airport authorities, local and government agencies
  • Conduct regular meetings with service vendors to review performance and provide education on new policies or procedures
  • Perform regular quality checks, as required, and completion of proper paperwork, provide feedback to respective stakeholders and resolve any problem areas identified in a timely manner
  • Ensure that all SOP are kept up to date, are understood by employees and handling agents and are complied with
  • Control and manage the Unit Load Device inventory level to meet with demand during seasonal peaks
  • Ensure that service issues are followed up and resolved in a timely and professional manger
  • Participate in audits, assessments and projects taking care to resolve follow-up actions

Efficiency Improvement

  • Ensure clear communication of Cathay cargo notices to all teams members and suppliers
  • Manage the roster to ensure sufficient manpower to handle the flight in a cost effective manner
  • Identify future service & manpower needs, standardising & implementing procedures where possible
  • Recommend and conduct coaching for cargo team members and act as the port designated trainer as required

People Development and Performance Management

  • Lead, support and encourage own team to achieve success
  • Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Demonstrate leadership and lead by example in accordance with Cathay’s core values
  • Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
  • Maintain active and ongoing dialogue in relation to employee goals and individual performance
  • Actively engage with employees to enhance communication and their understanding of department goals
  • Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction
  • Enhance the employee experience in line with the role level and the internal brand promise

E&A

  • Emergency and Accident and Crisis Response responsibilities as required

Qualifications

Academic Qualifications

  • High School graduation
  • Tertiary education or equivalent preferably with a cargo or logistics background is an advantage

Knowledge, Skills, Training and Experience

  • Minimum 3 years’ experience in cargo operations ideally with a customer service background
  • Freight load control and freighter ramp/loading operation experience is a distinct advantage
  • Knowledge of CHAMP CargoSpot System
  • Experience in supervising or leading a team to success
  • A self-motivated leader with excellent communication and interpersonal skills
  • Ability to work independently with minimal supervision
  • Proven success record in setting and achieving goals
  • Good analytical, problem solving and planning skills
  • Fluent in Thai

For more information, please visit Cathay Pacific

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