– To help in making Cathay Pacific the best airline by constantly striving for excellence, delivering good results, demonstrating a can do spirit and extending service straight from the heart.
– To deliver excellent customer service by achieving target service levels, both in call handling and over the counter transactions, in handling direct customers.
– To achieve and surpass annual revenue targets for direct sales and ancillary revenue by capturing and closing all sales opportunities.
– Actively support and contribute in achieving all team goals for the department.
– Encourage and maintain loyal clients by providing adequate after-sales service.
– Must be responsible to obtain explicit knowledge in CX products and services.
– Bachelor degree in any field
– Strong command of spoken and written English
– Demonstrable passion for excellent customer service in line with the Life Well Travelled brand promise emphasizing great communication, listening and problem solving skills
– Excellent telephone manner
– Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage
– Good PC literacy skills in Word, Excel, Internet browsing