Lufthansa สุวรรณภูมิ เปิดรับ Passenger Service Agent ขอ TOEIC 650+ ด่วน!
Lufthansa Services (Thailand) เปิดรับสมัครตำแหน่ง Passenger Service Agent ทำงานที่สนามบินสุวรรณภูมิ ขอ TOEIC 650 คะแนนขึ้นไป
- University degree
- Strong communication skills in English (TOEIC 650) and good command of a third language is a plus
- High level of service orientation Good perception and adaptability
- Intercultural competence
- Good PC user know-how
- Ability for shift work
- Performing all arrival gate services
- Performing touch point services (coordinate with RBC)
- Successfully complete all training courses required by the company /customer airlines and acknowledge new instructions and regulations
- Attend the flight briefing and perform pre-flight activities
- Check and accept passenger data, and check in the guest for the respective flight
- Examine all documents required for travel thoroughly, and check if any visa, passport, duration, return flight, etc. requirement might not be fulfilled; if in doubt, check with the flight manager; if not in order, do not check in the passenger
- Examine incl. visual security checking, check-in, and tagging the passenger luggage
- Determine any excess luggage and initiate the payment procedure
- Provide information and assistance in connection with all customer concerns during normal operation, delays, and cancellations
- Carry out simple reservation tasks
- Provide assistance to passengers with special needs e.g. unaccompanied minors, handicapped customers, families with children
- Follow required safety and security procedures in accordance with all company and customer airlines’ guidelines and regulatory requirements
- Handle irregularities and issue related documents e.g. FIM
- Carry out all departure gate duties
- Perform post-flight activities
- Perform general office duties, stand-by duties, and telephone services
- Upon request, take on other customer service duties, which may arise at the station
- Upon request, participate in projects and tasks beyond own job responsibilities
- Resume
- Recent Photographs
- Copy of Education Certificate/ Transcript
- Copy of Military Certificate or Exemption
- Copy of Thai ID Card
- Copy of TOEIC Certificate (valid for 2 years from the test administration date)
- Criminal Record
Please apply by email and attach supporting documents to: [email protected]
Please mention in the subject line ‘Application for Passenger Service Agent position – Your Name’
– NO WALK-IN / NO PHONE CALL –
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