Thai Vietjet เปิดรับ Ground Operations Officer / Supervisor ที่สุวรรณภูมิ / เชียงใหม่ / นครศรีธรรมราช / สุราษฎร์ธานี / ภูเก็ต ขอ TOEIC 550+
งานสายการบิน มาใหม่ สายการบิน Thai Vietjet เปิดรับสมัครพนักงานตำแหน่ง Ground Operations Officer / Supervisor ทำงานที่สนามบินสุวรรณภูมิ / เชียงใหม่ / นครศรีธรรมราช / สุราษฎร์ธานี / ภูเก็ต ขอ TOEIC 550+
โปรดระบุระดับตำแหน่งและสถานีที่ท่านต้องการสมัครใน Resume
GROUND OPERATIONS OFFICER
Responsibilities
- Perform task at Counter check-in, Boarding gate, Lost and Found
- Attend and support passenger complaint
- Solve and provide correct information to passenger
- Ensure staff have teamwork and communicate well
- Check email and reply in appropriate time frame
Qualifications
- Bachelor degree or above
- Welcome fresh graduate
- Proven knowledge in Ground Operations and or Customer Services
- Background in airline operations
- Relevant certifications in ground operations
- Proficient in oral and written English, Thai. (Toeic score 550+ or Mandarin will be advantage)
- Ability to maintain high confidentiality, tactful and discretion when dealing with people.
GROUND OPERATIONS SUPERVISOR
Responsibilities
- Monitor performance of daily shift duty officers to maintenance and develop services at the station
- Create staff daily roster
- Ensure to submit all relevant investigation report and complaint on time
- Ensure monitoring staff performance, On time performance
- Update staff on latest ancillary product and push to sell
- Conduct walk around checks to ensure smooth operations at all areas
- Support staff on passenger complaint
- Solve and provide correct information to passenger- Conduct training and show good example to the staff
- Ensure staff have teamwork and communicate well
- Passenger handling and crisis management (Flight delays, cancellations)
- Makes recommendation to improve service levels
- Perform task at Counter check-in, Boarding gate, Lost and Found
Qualifications
- Bachelor degree or above
- 3 years of working experience
- Proven knowledge in Ground Operations and or Customer Services
- Experience in airlines business would be advantage
- Proficient in oral and written English, Thai. (Toeic score 550+ or Mandarin will be advantage)
