Airbus รับสมัคร Flight Operations Support Director (FOSD)
บริษัท Airbus Flight Operations Services เปิดรับสมัครตำแหน่ง Flight Operations Support Director (FOSD)
The Flight Operations Support Director (FOSD) contributes to the work of the Regional Flight Operations Support office and manages a portfolio of airlines in the region.
Within the framework of the Customer Services policy, he/she represents the Airbus Flight Operations Support & Training Standards department to the Flight Operations and Flight Training departments of the operators in the region. He/she establishes constant exchanges and a trustful relationship with his/her operators, in order to identify and address their existing or potential issues, needs or opportunities.
Major Problems to be Solved in the Position
- Coordinate and follow-up various flight operations & training subjects with his/her operators, using all available communication means.
- Understand operators’ Flight Operations and Training organizations, activities and context.
- Understand operators’ flight operations, training and services issues and needs.
- Make technical presentations of the Airbus Flight Operations & Training products & services.
- Identify and report any (potential) safety issue and contribute to safety enhancement initiatives.
- Identify Flight Operations services opportunities for Airbus or Navblue.
Primary Responsibilities
The FOSD ensures that the Flight Operations, Training and Services issues and needs of the operators are properly channeled and answered in due time. He/she promotes the adherence to the Airbus Flight Operations and Training standard and using Airbus and Navblue products and services. He/she contributes to the Airbus Safety by identifying and reporting existing or potential safety issues at the operators.
The job holder is expected to
Technical Assistance
- Ensure that the flight operations queries, issues and needs of his/her operators are properly addressed.
- Coordinate and follow-up actions with the operators.
- Provide added value in the communication between the operator and the Airbus Flight Operations Support & Training Standards department and Navblue Support department, in order to avoid misunderstandings or misinterpretations.
Relationship with customers, promotion of Airbus & NAVBLUE products and services
- Establish and maintain a close and trustful relationship with the operators, through all available communication means, e.g. regular visits, Gmeets, phone calls, Tech Requests, emails.
- Represent Airbus in front of the operators for flight operations & training standards matters.
- Demonstrate the operational benefits of the Airbus & Navblue products and services.
- Promote adherence to Airbus standard and utilization of the Airbus & Navblue products and services.
- Promote and protect the Airbus & Navblue image.
Relationship with Airbus, reporting
- As a member of the Regional Flight Operations Support office, work closely with the Airbus regional teams, and is an active member of the In Service Core teams in order to establish the necessary priorities and to ensure best-in-class support to the operators in the region.
- Maintain proper communication with all Airbus departments (not limited to S). Make recommendations on the level of support required to keep the customers satisfied
- Identify and report operators’ flight operations, training and services issues, needs, and opportunities.
- Gather data and intelligence for use in all departments of Airbus, in particular for the development of our products and services.
- Report any (potential) safety issue that is identified in the day-to-day relationship with the operators. Contribute to safety enhancement initiatives as triggered by the Airbus Safety Management System (SMS).
- Comply with Airbus Singapore’s management policies, Adhere to Airbus Singapore’s management handbook, contribute to a positive and inspiring work environment, Stay well informed and familiar with the latest developments
Personal & Interpersonal Skills
Technical and Soft Skills
- Deep experience in the flight operations domain
- Background in airline flight operations would be a plus.
- Ability to work with highly integrated Electronic Data Processing systems.
- Highly concerned with customer service and service-minded.
- Excellent personal presentation. Excellent presentation skills, both oral and written.
- Excellent communication, coordination/facilitation and relational skills to deal with various customers and various Airbus departments.
- Autonomous and tenacious. Able to work under pressure and adapt in a very dynamic environment. Capable of managing many tasks in parallel and of continuously redefining priorities.
- Strong influence and negotiation skills, being able to convince or negotiate with customers in complex situations.
- Willing and able to travel regularly.
- English negotiation level is required.
Professional Skills
- More than ten years experience in airline Flight Operations Engineering dealing with FCOM/MEL/AFM and QRH, aircraft performance
- Background in airline flight operations department management would be a plus
- Knowledge of Airbus aircraft would be a plus.
- Understand customer needs
- Ability to work with highly integrated Electronic Data Processing systems
- Fluent in written and spoken English (other languages advantageous)
For more information, please visit Airbus
