ด่วน! Lufthansa Services (Thailand) เปิดรับสมัครตำแหน่ง Service Center Agent ทำงานที่ตึก Q-House อโศก
รายละเอียดดังนี้
Responsibilities
• Customer Service in Irregularity situation, complete all ticketing functions and perform check-in activities on remote base for Lufthansa Group
• Notify passengers and agents via email, phone, text message related to ticketing and check-in transactions and offer alternative solutions in case of irregularity situations
• Accomplish reservations, services, and sales of Lufthansa Group products and its cooperation partners
• Provide expert customer service, including check-in and assistance to premium customers
• Ensure all services are provided in accordance with Lufthansa Group quality standards including safety and security procedures, company guidelines and regulatory requirements
• Project a professional and congenial appearance for daily interaction with customers and customer service team members
• Manage administrative tasks including accounting, filing, statistics
• Keep up-to-date with product information and daily news
• Participate in team meetings and other duties as assigned
• Coach co-workers
• Other duties or special assignments as assigned or required (e.g. web check-in assistance)
Qualification
• Male or Female
• Thai Nationality
• University degree
• Up to 29 years of age
• Strong communication skill in English (TOEIC 650) Good command of the third language (e.g. German, Mandarin) is advantageous
• Relevant experience in ticket sales
• Good perception and adaptability
• Intercultural competence
• Good PC user know-how
• Eye on detail related to cost awareness
• Ability for shift work; early mornings, late nights, weekends and holidays.
Document
• Resume
• Recent Photographs
• Copy of Transcript and Education Certificate
• Copy of TOEIC Certificate, taken within 1 year
• Copy of Thai ID Card
We offer attractive company benefits and bonus packages, career development and opportunity to work at our Business Service Center, at Q-House Asoke, Sukhumvit.
ผู้ที่สนใจสมัคร สามารถส่งเอกสารการสมัครข้างต้นไปที่อีเมล [email protected] โดยระบุหัวข้ออีเมลว่า Application for Service Center Agent position – YOUR NAME
หรือส่งไปที่ที่อยู่ด้านล่างนี้
Lufthansa Services (Thailand) Ltd: Human resource Department
999 Moo 1 Room A4-091A, Concourse A, Bangna-Trad KM.15,
Rachathewa, Bangpli, Samutprakarn 10540
