Thai AirAsia รับสมัคร Customer Support Officer
งานสายการบิน มาใหม่ Thai AirAsia เปิดรับสมัครตำแหน่ง Customer Support Officer
- Communicate with guests via telephone, e-mail, or regular mail, as required
- Design the workflow and complaint-solving process
- Coordinate with other AOCs to solve all issues within the standard timeline
- Control the budget for compensation or credit shell/ Travel Voucher
- Resolve issues regarding guest complaints and other matters
- Obtain and evaluate all relevant information to handle inquiries or complaints from guest
- Escalate issues to other relevant departments for resolution, where required, and served as liaison between guests and various departments
- Follow up on customer interaction to ensure a diligent follow-up and fulfill promises made to customers
- Bachelor’s Degree in any field
- At least 1 year of experience in call center, customer services, or relevant.
- Good communication in English both verbal and written
- Proficient in computer literacy with G-suite knowledge
- Having problem-solving skills with a service-minded
- Working well in a team and under pressure atmosphere
- Able to work as a shift rotation
- New graduates are welcome to apply
For more information, please visit Thai AirAsia
