Thai Vietjet สุวรรณภูมิ เปิดรับ Call Center Officer (Non-Voice)
สายการบิน Thai Vietjet เปิดรับสมัครตำแหน่ง Call Center Officer (Non-Voice) ไม่ต้องรับสาย คอยตอบอีเมลและแก้ปัญหาให้ลูกค้า ทำงานที่สนามบินสุวรรณภูมิ
Responsibilities
- Reply to publication email from passenger within the service level agreement (SLA)
- Solve cases using negotiation skills and guidelines from the supervisor
- Consult and investigate passengers’ issues with related department
- Response for communicating with passengers via other channels such as phone calls and walk in with professional skill
- Submit the weekly report and monthly report as per assigned
- Other assignments from the direct manager
Qualifications
- Bachelor’s degree in airline business or hospitality management or related field
- 1 year of customer service experience
- Well known in Local laws and Regulations in the airline business is a plus
- Negotiation skills in handling challenging customers and good problem-solving skills
- Excellent communicators in written and oral
- Customer orientation & ability to adapt/respond to different types of characters
- Stress tolerance and ability to act under stressful circumstances
- Be able to work at Suvarnabhumi Airport (BKK)
