สายการบิน Thai Vietjet เปิดรับสมัครตำแหน่ง Contact Center Officer (Non-Voice) วุฒิ ป.ตรี สาขาที่เกี่ยวข้อง ขอ TOEIC 550 คะแนนขึ้นไป ไม่ต้องรับสาย คอยตอบอีเมลและแก้ปัญหาให้ลูกค้า ทำงานที่สนามบินสุวรรณภูมิ

Responsibilities

• Reply to publication email from passenger within the service level agreement (SLA)
• Solve cases using negotiation skills and guidelines from the supervisor
• Consult and investigate passengers’ issues with related department
• Response for communicating with passengers via other channels such as phone calls and walk in with professional skill
• Submit the weekly report and monthly report as per assigned
• Other assignments from the direct manager

Qualifications

• Bachelor’s Degree in any related field (Fresh graduate are welcome)
• Customer Oriented with good customer handling skills
• Excellent communicators in English and Thai, especially written skill
• 550 of TOEIC score within 2 years from date of testing
• Customer orientation and ability to adapt/respond to different types of characters
• Excellence MS office skills
• Standard computer literacy associated with this role
• Ability to multi-task, prioritize, and manage time effectively
• Possess personal trails: Friendly, mature, humble, honest, and meticulous

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