ด่วน! Lufthansa Services (Thailand) เปิดรับตำแหน่ง Remote Business Center Agent ทำงานที่ตึก Q-House อโศก
Remote Business Services for the Airlines of Lufthansa Group
รายละเอียดดังนี้
Responsibilities
– Customer Service in Irregularity situation, complete all ticketing functions and perform check-in activities on remote base for Lufthansa Group
– Notify passengers and agents via email, phone, text message related to ticketing and check-in transactions and offer alternative solutions in case of irregularity situations
– Accomplish reservations, services, and sales of Lufthansa Group products and its cooperation partners
– Ensure all services are provided in accordance with Lufthansa Group quality standards including safety and security procedures, company guidelines and regulatory requirements
– Project a professional and congenial appearance for daily interaction with customers and customer service team members
– Manage administrative tasks including accounting, filing, statistics
– Keep up-to-date with product information and daily news
– Participate in team meetings and other duties as assigned
– Coach co-workers
– Other duties or special assignments as assigned or required (e.g. web check-in assistance)
Qualification
– Male or Female
– Thai Nationality
– University degree
– Up to 29 years of age
– Strong communication skill in English (TOEIC 650)
– Good command of the third language (e.g. German, Mandarin) is advantageous
– Relevant experience in ticket sales
– Good perception and adaptability
– Intercultural competence
– Good PC user know-how
– Eye on detail related to cost awareness
– Ability for shift work; early mornings, late nights, weekends and holidays.
Document
– Resume
– Recent Photographs
– Copy of Transcript and Education Certificate
– Copy of TOEIC Certificate, taken within 1 year
– Copy of Thai ID Card
We offer attractive company benefits and bonus packages, career development and opportunity to work at our Business Service Center, at Q-House Asoke.
ผู้ที่สนใจสมัคร สามารถส่งเอกสารการสมัครไปได้ที่อีเมล [email protected] และ [email protected]
โดยเขียนหัวข้ออีเมลว่า ‘Application for Remote Business Services Agent position – your name’
