DHL รับสมัคร Customer Service Officer ที่ G Tower พระราม 9

DHL เปิดรับสมัครตำแหน่ง Customer Service Officer ประสบการณ์ 1-2 ปีงาน Freight Forwarder ทำงานที่ตึก G Tower พระราม 9

Place booking with carrier/co-loaders
Utilize process monitors and workflows on daily basis in Oracle system
Provide exceptional services and ensure customer satisfaction, any exceptions need to be escalated on time
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system and other customer specific systems
Ensure documents are timely sent to customer or broker for customs purposes
Contribute to maintain strong relationships with suppliers (shipping lines, trucking companies, and others)
Overseas communications, timely responses emails and requests (internal and external)
Scan and e-File relevant documents to overseas stations, agents and/or customers
Sorting and filing of documents to prevent any backlog in paper administration
Any other duties as assigned by the superior from time to time
Ability to prioritize based on importance/urgency

Minimum 1-2 years of working experience in freight forwarding is a must
Understanding of international freight documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Microsoft Office)
Good communication both in English and Thai is necessary for this role
Problem-solving skills
Good analytical and proactive mindset
Have a sense of ownership and accountability
Able to work at G Tower Grand Rama 9, Bangkok

For more information, please visit DHL