Lufthansa เปิดรับ Service Center Agent ด่วน!

Lufthansa Services (Thailand) เปิดรับสมัครตำแหน่ง Service Center Agent ทำงานที่ตึก Q-House อโศก รายละเอียดดังนี้

Responsibilities

  • Customer Service in Irregularity situation, complete all ticketing functions and perform check-in activities on remote base for Lufthansa Group
  • Notify passengers and agents via email, phone, text message related to ticketing and check-in transactions and offer alternative solutions in case of irregularity situations
  • Accomplish reservations, services, and sales of Lufthansa Group products and its cooperation partners
  • Provide expert customer service, including check-in and assistance to premium customers
  • Ensure all services are provided in accordance with Lufthansa Group quality standards including safety and security procedures, company guidelines and regulatory requirements
  • Project a professional and congenial appearance for daily interaction with customers and customer service team members
  • Manage administrative tasks including accounting, filing, statistics
  • Keep up-to-date with product information and daily news
  • Participate in team meetings and other duties as assigned
  • Coach co-workers
  • Other duties or special assignments as assigned or required (e.g. web check-in assistance)

Qualification

  • Male or Female
  • Thai Nationality
  • University degree
  • Up to 28 years of age
  • Strong communication skill in English (TOEIC 650) Good command of the third language (e.g. German, Mandarin) is advantageous
  • Relevant experience in ticket sales
  • Good perception and adaptability
  • Intercultural competence
  • Good PC user know-how
  • Eye on detail related to cost awareness
  • The ability for shift work; early mornings, late nights, weekends and holidays.

Document

  • Resume
  • Recent Photographs
  • Copy of Transcript and Education Certificate
  • Copy of TOEIC Certificate, taken within 1 year
  • Copy of Thai ID Card
  • Copy of Military discharge letter. (If any)

We offer attractive company benefits and bonus packages, career development, and opportunity to work at our Business Service Center at Q-House Asoke, Sukhumvit

Please apply via email and attach supporting document to
LSTcareers@LST-Thai.com

Please mention in subject line as “Application for Service Center Agent Position – Your Name”
*** No Walk-in ***


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