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Schenker เปิดรับ Air Import Customer Service ที่ลาดกระบัง

งานขนส่งสินค้า มาใหม่ บริษัท Schenker เปิดรับสมัครตำแหน่ง Air Import Customer Service ทำงานที่ลาดกระบัง สัญญา 1 ปี

General Description

  • Taking care of customer who’s under their reasonability, stand by 24 hours
  • Coordinate with oversea, Shipping, Sales, Importer, DDM.
  • Arrange any report conclusion to each account as per their requirement.

Specific Accountabilities

  • Follow up shipment and problem solving
  • Open job file, preparing the relevant docs which concerning customs
  • Requisition duty cheque to pay to customs for each shipment or E-pay system.
  • Booking the transportation and ensure that the shipment reach customer
  • Coordinate with Billing team to issue invoice correctly.
  • Nice and polite talking to customer
  • Escalating the case to Supervisor: Oversea coordinator section
  • To generate report to customer per SOP or customer’s requirement
  • Perform any other duties as when assigned by immediate superior
  • Maintain and follow company rules, regulations and Health, Safety and Environmental Standards.
  • Main customers: Apple / Burberry and General customers

Skills Required

  • Fair to good command in English
  • Good personality, diligent and willing to work hard
  • Able to work under pressure and good teamwork
  • Build customer loyalty through positive customer service experience
  • Increase customer retention
  • Increase service efficiency
  • Reduce complaints and complaints handling resources and costs
  • Improve services and accountability
  • Develop and sustain organization-wide focus on customers and quality
  • Improve ease of dealing with organization for customers
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