Thai AirAsia รับสมัคร Pre-Flight Executive
สายการบิน Thai AirAsia เปิดรับสมัครตำแหน่ง Pre-Flight Executive คอยดูแล ประสานงาน อัพเดทสถานการณ์เที่ยวบิน ทั้งฝั่งผู้โดยสารและทางทีมงานของสายการบิน
The Pre-Flight division under Customer Happiness functions is similar as customer support functions but it involves bookings or passengers who are affected with pre-departure flight disruption events.
The team are responsible in providing the passengers with real-time updates on cancellations and delays in their flights schedule and to assist the passengers to rebook or offer other service recovery on their tickets.
The team also manage, oversee, and take part in proposing the passenger movement plan, by engaging with Network and Scheduling team for preplan flight disruptions planning (above 48hours); OCC and Ground Operations for Day of Ops disruptions (within 48hours).
- Flight Disruptions Management
– Responsible in providing real time updates to passengers on flight cancellations and delays in the flight schedules (Preplan and Day of Ops disruptions). - Aircraft Equipment Change
– Being able to support the OCC and Ground Ops on day of Ops aircraft type change (swap) in the event of AOGs, minimizing delays etc. (Day of Ops). - Outbound Call Service
– Responsible in providing the voice call out to the affected passengers, providing the latest updates on the flight schedules, and help in moving the flights (including connecting flights). - Inbound Call Service (internal only)
– Responsible in taking the urgent call requests from the stations, OCC, group desk, RRC on IROPs, passenger movement related matters. - Load Factor Analysis
– To provide flight cancellation recommendations to the Management / Network team and OCC for flights departing within 48 hours (to reduce revenue loss). - Complaints and Escalation Cases Handling
– To support the escalation cases from the stations, Live Chat, Group Desk, various departments via email, internal chat group etc.
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