Thai Vietjet Air เปิดรับสมัครตำแหน่ง Call Center Officer (Pre-Flight)

รายละเอียดดังนี้

Main Responsibilities

Role and Responsibilities

– Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications.

– Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA)

– To take incoming telephone inquiries, complaints and questions from station managers who have called the Pre-flight hotline.

– To use the agreed Standard Operating Procedure to attempt to resolve the customer queries or concerns in a professional manner.

– To work to agreed productivity and targets set up by the Management.

– To escalate any unresolved issues which cannot be completed to the case management team.

– Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints.

Qualifications

– Bachelor’s Degree in any related field

– Ability to maintain high confidentiality, tactful and discretion when dealing with people.

– Able to work independently with strong follow up tenacity.

– Able to work on a shift basis.

– Willing to be based in Head office at Suvarnabhumi Airport and Fortune Tower (Ratchada).

– Customer-oriented with good customer handling skills

– Possess excellent problem-solving skills and able to handle both inquiries and complaints.

– Excellent communicators in English and Thai, especially written skill

– 450 of TOEIC score within 2 years from the date of testing

– Able to work under pressure and also odd hours if required.

– Excellence MS office skills

– Ability to multi-task, prioritize, and manage time effectively