Thai Vietjet รับสมัคร Call Center Officer (Pre-Flight) ตอบอีเมลภาษาอังกฤษ/ไทย ไม่ต้องรับสาย
สายการบิน Thai Vietjet เปิดรับสมัครตำแหน่ง Call Center Officer (Pre-Flight) ตอบอีเมลภาษาอังกฤษ/ไทย ไม่ต้องรับสาย สามารถทำงานเป็นกะและทำงานที่สนามบินสุวรรณภูมิได้
- Be able to work in Suvarnabhumi Airport (BKK)
- Able to work in shift basis
- Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications
- Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA)
- To take incoming telephone enquiries, complaints and questions from station managers who have called the Pre-flight hotline
- Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints
- Other assignments from the direct Manager
- Bachelor‘s degree in airline business, hospitality management or relevant field
- 1 year of customer service experience
- Negotiation skill in handling challenging customers and good problem solving skills
- Customer behavior
- Stress tolerance and able to act under stressful circumstances