Cathay Pacific รับสมัคร Airport Operations Manager ที่ภูเก็ต
สายการบิน Cathay Pacific เปิดรับสมัครตำแหน่ง Airport Operations Manager ที่สนามบินภูเก็ต สมัครได้ถึง 30 เมษายน
Safety First, Quality Always
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
- Achieve absolute operational integrity, with zero safety defects and security infringements
- Advocate a “Just Culture” and develop proactive partnerships with stakeholders in root cause investigations and analysis
- Partner with local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
- Act as Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)
Operational Excellence
- Lead local team to achieve error-free operational excellence with particular emphasis on safety management, on time performance, baggage handling and future airport experience
- Proactively explore ways to excel above published standards, airport policies and procedures
- Deploy resources productively to maximize efficiency
- Celebrate and promote ‘Best Practice’
- Oversee and play an integral role to ensure airport operational continuity
- Commitment to owning full spectrum of airport operational issues and resolving them in a pragmatic, commercial and legally compliant manner
- Undertake any other reasonable task as required
Outstanding Product and Services
- Inspire local team to live the ‘Service Straight From The Heart’ principles as an enabler to create genuine connection and memorable experiences for our customers across all points of contact
- Actively seek opportunities to apply new technologies in customer experience flow
- Drive airport lounge experience to the highest level with a customer centric approach
- Confer recognition on, and earn loyalty and emotional attachment of our highest-value customers (front-end and elite Marco Polo members)
Crisis Management Capability and Preparedness
- Support Regional Business Resilience Coordinator to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
- Plan for and manage exercises, reviews, and update all contingency plans and manual backup procedures at least once per annum
- Implement IROPS plan during significant disruptions and lead the team to mitigate further disruption to the operational plan
- Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools
People Development and Performance Management
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
- Actively participate in recruitment and selection activities for the airport team
- Supervise and mentor direct reports, encouraging effective collaboration
- Develop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriate
- Maintain active and ongoing dialogue in relation to employee goals and performance
- Actively engage with employees to enhance communication and their understanding of department goals
- Demonstrate leadership and lead by example in accordance with Cathay Pacific’s core values
- Enhance the employee experience in line with the role level and the brand promise
Supplier Management
- Actively manage supplier performance levels as per contract and service level agreements
- Ensure sub-contracting as per contract and engage the relevant parties when information and changes occur
- Set clear direction and expectations to suppliers as per corporate requirements
- Conduct regular (at least monthly) performance review meetings with suppliers
- Establish action plans and ensure the plan is being delivered in an efficient manner and keep track of all documentation
Cost Efficiency
- Plan and manage station budget and airport-related costs with all key stakeholders
- Seek opportunities to drive down costs by making them controllable
- Seek revenue opportunities by maximising the utilisation of properties e.g. Lounge
- Manage budgets and costs effectively without compromising legislation, levels of service or operational performance
Represent Cathay’s interests in the airport community
- Actively engage and manage external airport relationships in the best interests of the Company – authorities, suppliers and service providers, Oneworld partners, and other airlines
- Ensure competition compliance involvement in airport-related industry affairs
- Act as the representative in AOC or BAR to protect the interests of the airline
- Proactive Partnerships with Regional and Head Office
- Sustain effective communication with Head / Regional Office to establish mutual understanding
- Partner with Head / Regional Office departments on improvement initiatives and projects
- Champion Head / Regional Office initiatives
- Develop and implement local strategy in conjunction with Head / Regional Office directives and frameworks
Academic Qualifications
- A diploma qualification in a related discipline is a minimum educational standard
- Bachelors and/or Master’s degree in operations management, business administration, airport planning and management or airport operations is desirable
Knowledge, skills, training, and experience
- Excellent command of written and spoken English is mandatory with the local language being an advantage
- Three years’ airport operational / customer handling experience
- At least two years’ recent experience in a supervisory / management capacity
- Up to date knowledge of all regulatory and local legal requirements relating to airport operations and passenger processing
- Command of the different management processes and their importance as they vary from normal operations to disruption or emergency situations
- Superior independent working capabilities coupled with good decision-making skills
- Self-motivated and committed leader who enjoys team work
- Strong customer service mentality with superior interpersonal skills
- Effective use of negotiation skills
- Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs
- Ability to interpret and implement global policy to ensure local compliance
- Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse
- High personal presentation as the job-holder is expected to represent the Company at external/internal meetings
- Proven track record of supplier management in-line with Company policy to involve contract renewal, negotiation, agreeing terms of business, and senior management endorsement
- Strong computer literacy including Word, Excel and PowerPoint
- Leads, adapts to and embraces constant change
For more information, please visit Cathay Pacific