What would you do every day as a Customer Care Professional?
• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment.
• Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Document necessary account information and offer custom solutions that benefit the customer
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality
• Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Demonstrated consultative experience, ability to influence, resourceful
• Creative problem-solving, eager to find customized solutions
• Able to work on rotating shift schedule/ Call Center Environment
• Good command in English and Thai
• 2-3 year working experience in the customer service field
• Good attendant record & punctual and able to work odd hours
An offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
*** We offer Competitive Salary & Benefits ***