Thai AirAsia รับสมัคร Live Chat Executive
สายการบิน Thai AirAsia เปิดรับสมัครตำแหน่ง Live Chat Executive ทำหน้าที่สนับสนุนและแก้ปัญหาให้ลูกค้าอย่างมีคุณภาพ ทันเวลา และมีประสิทธิภาพ ผ่านช่องทางดิจิทัลต่างๆ เช่น Live Chat และอีเมล
- Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat and the web.
- Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
- Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
- Assist the Customer Experience team to identify and report system trends and abnormalities. Use a computer to record customer interactions or support transactions accurately; Generate sales or do upselling while providing exceptional service to meet personal and team sales targets.
- Remain current in the airline by acquiring products and services information, latest details, and industry-related news which impacts support.
- Participate in training and development activities.
- Other duties as assigned.
- Diploma/Bachelor’s Degree holder.
- Having previous customer service experience would be an added advantage.
- Able to work on 24/7 shift rotation including weekends & public holidays.
- Able to work on the midnight shift.
- Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other different languages are greatly welcomed.
- Well-organized and detail-oriented and able to multitask. Ability to work with minimal guidance or supervision and strong time management skills.
- Must be an assertive team player with high energy to work in a fast-paced environment.
- Medically fit – Mentally and physically.
For more information, please visit Thai AirAsia
