Thai Vietjet เปิดรับ Call Center Officer (Support Team) ขอ TOEIC 550+
สายการบิน Thai Vietjet Air เปิดรับสมัครพนักงานตำแหน่ง Call Cente Officer (Support Team) ขอ TOEIC 550 คะแนนขึ้นไป
Responsibilities
- Reply publication email from passenger within the service level agreement (SLA)
- Solve cases using negotiation skills and guidelines from the supervisor
- Consult and investigate passengers’ issues with related department
- Response for communicating with passengers via other channels such as phone calls and walk-in with professional skill
- Submit the weekly report and monthly report as per assigned
- Follow up with customers and ensure their issues are resolved
- Handle complex & complaint cases as a first touch point and escalate to Supervisor if necessary
Qualifications
- Bachelor’s Degree in any related field (Fresh graduates are welcome)
- Male or Female
- 550 of TOEIC score within 2 years from the date of testing
- Local laws and Regulations in the airline business
- Negotiation skills in handling challenging customers and good problem-solving skills
- Excellent communicators in written and oral
- Customer orientation & ability to adapt/respond to different types of characters
- Stress tolerance and ability to act under stressful circumstances
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Interested candidates are invited to apply by submitting your CV and copy of the TOEIC certificate to [email protected] (ระบุว่า สมัครตำแหน่ง Call Center Officer (Support Team))
For more information, please contact +6690-994-6261 (Cream – Suwanun Narapiromsuk, Call Center Executive | Department of Customer Service)
