Thai Vietjet รับสมัคร SkyFun Case Management Supervisor ขอ TOEIC 650+ ที่สุวรรณภูมิ
สายการบิน Thai Vietjet เปิดรับสมัครตำแหน่ง SkyFun Case Management Supervisor ขอ TOEIC 650 คะแนนขึ้นไป ทำงานที่สนามบินสุวรรณภูมิ
- Be able to work in Suvarnabhumi Airport (BKK)
- Coaching, mentoring and setting up action plans to support key team member
- Strong communication skills coupled with the ability to influence others by conducting team meetings, completing appraisals and evaluating performance.
- Monitor team attendance, and implement document.
- Coordinate with relevant teams / Vender
- Keeping updates timely and accurate basic knowledge to ensure the basic knowledge is well acknowledged
- Conduct reports as required
- Shares customer feedback with relevant departments for further improvements
- Act as a role model to ensure the proper and effective implementation and existing company policy & procedure.
- Train & Inspire team members to achieve service excellence.
- Conduct workforce planning and coordinate with relevant teams to meet requirements
- Handle investigations related issues
- Continuously identify work process improvements and communicate to Manager
- Propose effective solutions to procedure changes
- Understand development need of your team members and able to identify performance gaps, in order to provide coaching support
- Participate in recruitment activities (screening, interviewing)
- Bachelor’s Degree in any related field
- 1-2 years hands-on work in Airline Business or Accommodation business
- or 5 years experience in a Customer Service field is an advantage
- 650 of TOEIC score within 2 years from date of testing
- Customer oriented with good customer handling skills
- Strong leadership, communication and interpersonal skills
- Ability to work effectively in high pressured environment
- Good command of written and spoken in both Thai/English
- Familiar with Microsoft Office tools
- Able to thrive under pressure, and have experience handing the most critical of customer escalations with calm and respect.
- Excellent listening skills, critical thinker with attention to detail.
- Strong analytical/presentation skills.
