Emirates รับสมัคร Airport Services Supervisor
สายการบิน Emirates เปิดรับสมัครตำแหน่ง Airport Services Supervisor ทำงานที่สุวรรณภูมิ สมัครได้ถึง 5 มีนาคม 2567
Job Purpose Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered.
- Analyse anticipated operational problems such as overbookings, adverse weather, delays, cancellation of flights, crew flight time limitations, etc., and undertake remedial and proactive action in line with relevant procedures to minimize disruption to customers.
- Ensure that the Handling Agent, Caterer, and other service providers are fully briefed regarding Emirates requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost-effective operation and that any inconvenience to our customers is minimized.
- Ensure that all post-flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.
- Respond to queries, complaints, and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
- Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
- Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
- Support, coach, and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed on the operational requirements and they provide the required Customer service levels.
- Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.
- Carry out credit card verification and Travel document checks diligently.
- When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations and ensuring service standards are met and maintained.
Airport Operations – Passenger Handling
- Minimum `O Level or equivalent. Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations.
- Given the specific requirements at outstations
- A minimum of 4 years of Airline Industry experience is required.
- A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems.
- Knowledge of Baggage Tracing and claims handling.
- Knowledge of Microsoft Word/ E-Mail/ Excel advantageous.
- Fluent in spoken and written English and local language.
- Advanced skills in Customer Service Delivery.
Please note you must have the right to live and work in Thailand.
Join our growing team and enjoy a competitive remuneration package and discounts on flights and hotel stays. Find out more about working with us on www.emirates.com/careers
For more information, please visit Emirates
