Qatar Airways เปิดรับ Lounge Services Duty Supervisor
งานสายการบิน มาใหม่ สายการบิน Qatar Airways เปิดรับสมัครตำแหน่ง Lounge Services Duty Supervisor ทำงานที่สนามบินสุวรรณภูมิ
- Liaise with the airport ground services team regarding information updates about premium passenger numbers, daily requirements, and special guests.
- Liaise with local airport authorities regarding policies, procedures, safety updates, special activities, etc.
- Liaise with respective service providers within the lounge regarding manpower provided, conducting tasks like performance management, training, and developing the individuals as per Qatar Airways standards.
- Supervises and participates in daily operations as per Standard Operating Procedures (SOP) relevant to the unit in which assigned.
- Manage conflict resolution and facilitate service recovery situations with customers.
- Supervise the daily operation of the lounge, making sure that excellent Customer Service Experience is provided to all customers within the lounges inclusive of Food and Beverage services, Front of House and other related services are delivered in a comprehensive manner.
- Manage passenger data and render appropriate services such as checking onward flight connections or amending/updating details by managing appropriate IT systems accordingly.
- Prepare and provide daily, weekly or monthly reports based on lounge usage and services utilized by customer within the lounge to higher management.
- Evaluate services provided within the lounges and provide feedback to the management based on customer suggestions and advice.
- Order suppliers required to carry services within the lounges on a regular basis as per approved budgets and forecasts.
- Provide assistant to customer, employees and contractors on occupational health and safety, within the lounge, provide services and notify authorities accordingly in case of major incidents.
- Supervising quality of products and services offered to passengers as per SOP’s and QR standards.
- Assessing customer complaints and queries as per Qatar Airways Policies and Procedure received within the lounge and either resolve it or escalate it to the appropriate department.
- Create preventative measures in order to avoid recurrent occurrences.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- High School Qualification with minimum 3 years of job-related experience
- Must be able to delegate work, set clear direction, and manage workflow. Strong mentoring and coaching skills.
- Must be able to train and develop subordinate skills. Ability to foster teamwork among team members.
- Must be able to demonstrate effective communication skills, both verbal and written.
- Must be able to make decisions independently and support own positive thinking.
- Customer-oriented and understanding of needs of multicultural working/operating environment.
- High level of interpersonal skills with the ability to motivate and promote a positive team working environment.
For more information, please visit Qatar Airways
