Really Cool Airlines รับสมัคร IT Analyst

1. Microsoft 365 System Maintenance, Support, and Innovation:

Administer, maintain, and troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Regularly research and stay updated on the latest M365 updates, features, and best practices.
Implement new M365 features, ensuring optimal utilization and integration within the company’s IT infrastructure.
Collaborate with the IT Manager to strategize and roll out M365 system enhancements and optimizations.

2. Helpdesk Service and Continuous Improvement:

Respond to Level 2 IT support requests promptly and professionally.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Proactively identify recurring technical issues and implement long-term solutions.
Escalate unresolved issues to appropriate teams or vendors, ensuring user needs are met in a timely manner.
Document all interactions, solutions, and steps in the helpdesk ticketing system.

3. Research and Implementation:

Actively research new technologies, tools, and practices to enhance the company’s IT capabilities.
Lead or participate in IT projects to implement new solutions, ensuring successful integration and minimal disruption.
Test and evaluate new solutions before full-scale implementation.

4. User Assistance, Training, and Feedback

Conduct IT orientations and training sessions for employees to promote best practices and efficient use of tools.
Gather feedback from users to continuously refine and improve IT services and tools.
Foster a positive IT experience through patient and empathetic user interactions.

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: Minimum of 2 years of experience in IT support, M365 system administration, and technology research.
Technical Skills: Proficient in Microsoft 365 suite, IT support practices, and familiar with helpdesk ticketing systems.
Soft Skills: Excellent communication, problem-solving mindset, adaptability, and a keen interest in technological advancements.
Certifications: Microsoft 365 certification is an advantage.

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