งานสายการบิน มาใหม่ สายการบิน Really Cool Airlines เปิดรับสมัครตำแหน่ง IT Analyst
1. Microsoft 365 System Maintenance, Support, and Innovation:
- Administer, maintain, and troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
- Regularly research and stay updated on the latest M365 updates, features, and best practices.
- Implement new M365 features, ensuring optimal utilization and integration within the company’s IT infrastructure.
- Collaborate with the IT Manager to strategize and roll out M365 system enhancements and optimizations.
2. Helpdesk Service and Continuous Improvement:
- Respond to Level 2 IT support requests promptly and professionally.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Proactively identify recurring technical issues and implement long-term solutions.
- Escalate unresolved issues to appropriate teams or vendors, ensuring user needs are met in a timely manner.
- Document all interactions, solutions, and steps in the helpdesk ticketing system.
3. Research and Implementation:
- Actively research new technologies, tools, and practices to enhance the company’s IT capabilities.
- Lead or participate in IT projects to implement new solutions, ensuring successful integration and minimal disruption.
- Test and evaluate new solutions before full-scale implementation.
4. User Assistance, Training, and Feedback
- Conduct IT orientations and training sessions for employees to promote best practices and efficient use of tools.
- Gather feedback from users to continuously refine and improve IT services and tools.
- Foster a positive IT experience through patient and empathetic user interactions.
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum of 2 years of experience in IT support, M365 system administration, and technology research.
- Technical Skills: Proficient in Microsoft 365 suite, IT support practices, and familiar with helpdesk ticketing systems.
- Soft Skills: Excellent communication, problem-solving mindset, adaptability, and a keen interest in technological advancements.
- Certifications: Microsoft 365 certification is an advantage.
For more information, please visit Really Cool Airlines