Thai AirAsia รับสมัคร Customer Happiness Executive

สายการบิน Thai AirAsia เปิดรับสมัครตำแหน่ง Customer Happiness Executive มีหน้าที่สนับสนุนการแก้ปัญหาด้วยการให้การสนับสนุนลูกค้าอย่างมีคุณภาพ ทันเวลา และมีประสิทธิภาพ ผ่านช่องทางดิจิทัลต่างๆ เช่น โซเชียลมีเดีย แชท และอีเมล

Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
Participate in training and development activities.
Other duties as assigned.

Diploma/Bachelor’s Degree holder.
Having previous customer service experience would be an added advantage.
Able to work on 24/7 shift rotation including weekends & public holidays.
Able to work on the midnight shift.
Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
Must be an assertive team player with high energy to work in a fast-paced environment.
Medically fit – Mentally and physically.

For more information, please visit Thai AirAsia