Unilode รับสมัคร ULD Planning Regional Manager

December 7, 2023December 7, 2023 NX

บริษัท Unilode เปิดรับสมัครตำแหน่ง ULD Planning Regional Manager

Job Highlights
- Strong leadership and communication skills
- Background in aviation industry
- Ability to work in a multi-cultural organization

Position Purpose

Manage several regional Planning Leads, define and implement business process
improvements and standardization in ULD Planning domain
Improve ULD Management Service Quality, Customer Satisfaction and Dispo performance/ULD utilization
Act as key point of escalation for Customer Success Managers, Planning Leads and
Customer counterparts
Identify customer pain points and improvement areas through data analysis, summarize
and present insights and drive continuous improvement programs

Scope

Region: APAC / Freighter
P&L Responsibility: Operation Control Centre (OCC), Bangkok, Thailand
Direct Reports: 3-5 staff

Responsibilities

Lead ULD Planning and Dispositioning teams to improve business processes in order to maintain and elevate service quality for Unilode Aviation Solution Customers.
Stay on top of customer networks within sphere of responsibility. Ensure to stay always up to-date about flight schedules, aircraft in operations, ULD requirements, ULD fleet composition, critical stations, etc to ensure that Planning Leads and Planners maintain right focus at all times
Timely escalate issues that hinder effective global ULD planning and dispositioning
Serve as an internal and customer escalation point for complaints and service failure recovery
Implement effective operational process to manage ULD Management domain and allow for future growth
Continuous operational analysis (quantitative and qualitative), making sure that corrective actions are carried out in line with the standard operating procedure.
Manage operational budget and expense in ULD Management domain
Evaluate and drive Global utilization to balance network and to support global ULD fleet management strategy
Proactively drive and coordinate ULD balancing action adhering to the agreed operational requirement, including pooling synergies and asset utilization, cross transfer across the network.
Coordinate actions/ improvement initiatives with peers (such as but not limited to. Ground Services Team, Customer Success Manager/Coordinator, Repair Coordinator, Fleet Manager, CAPEX/S&OP and Digital Team/IT) to continuously develop and improve ULD Management service and to solve specific customer pain points.
Coordinate new customer implementation for the Planning domain, adapt to the dynamic requirement to seamlessly achieve the deadline and target
Develop, implement and update procedures and policies to document SOP of network optimization
Maintain professional relations within the industry and improve customer satisfaction

Qualifications

Bachelor’s or Master’s degree
Minimum 8-10 years of work experience, thereof
Minimum of 5 years of Aviation Industry, Air Cargo and ULD Planning.
Minimum 2 years Leadership experience ideally in Network Planning or Operations Control environment
Minimum of 3 years of project management experience
Demonstrated success in a high pressure, dynamic, fast-paced environment
Excellent verbal and written communication skills in English
Passion for Customer Service.
Very strong analytical skills and able to maintain accuracy under pressure.
Excellent problem-solving skills.
Proficient use of MS-Office (Word, PowerPoint and Excel)
Hypothesis driven work approach, ability to infer “so what” from data analysis
Ability to tell story/insights in presentation to internal and external stakeholders
Flexible, agile, adaptable and self-motivated.
Excellent organizational and team management skills.