Qatar Airways เปิดรับ Senior Sales Operations Agent
งานสายการบิน มาใหม่ สายการบิน Qatar Airways เปิดรับ Senior Sales Operations Agent
- Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment with QR’s global sales/sales operations principles.
- Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business, and Corporate queries.
- Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
- Maintain and generate reports as required by reporting Line Manager.
- Be the primary person in following up with customers and trade partners on inquiries, requests.
- Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration
- Take primary responsibility within the department in the processing of refunds, issuance/re-issuance of tickets, and ensuring smooth handling of all cases within the purview.
- Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage
- Support Travel Agencies with reservations related activities
- Produce reports for relevant markets and share monthly performance reports
- You should have at least a Bachelor’s Degree or Equivalent with a Minimum of 1 year of job-related experience
- It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis
- Fluent in English, secondary language desirable.
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
- Excellent relationship-building and communication skills.
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes), and the travel industry in general
- Problem-solving skills, efficiency-oriented mindset.
For more information, please visit Qatar Airways
