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Qatar Airways เปิดรับ Senior Sales Operations Agent

งานสายการบิน มาใหม่ สายการบิน Qatar Airways เปิดรับ Senior Sales Operations Agent


  • Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment with QR’s global sales/sales operations principles.
  • Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business, and Corporate queries.
  • Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
  • Maintain and generate reports as required by reporting Line Manager.
  • Be the primary person in following up with customers and trade partners on inquiries, requests.
  • Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
  • Perform other department duties related to his/her position as directed by the Head of the Department.
  • Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration
  • Take primary responsibility within the department in the processing of refunds, issuance/re-issuance of tickets, and ensuring smooth handling of all cases within the purview.
  • Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage
  • Support Travel Agencies with reservations related activities
  • Produce reports for relevant markets and share monthly performance reports


  • You should have at least a Bachelor’s Degree or Equivalent with a Minimum of 1 year of job-related experience
  • It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis
  • Fluent in English, secondary language desirable.
  • PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
  • Excellent relationship-building and communication skills.
  • Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes), and the travel industry in general
  • Problem-solving skills, efficiency-oriented mindset. 

For more information, please visit Qatar Airways

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